Frequently Asked Questions
Exploring caregiving options for a loved one can be challenging. We understand the importance of having clarity and peace of mind during this process. Our Frequently Asked Questions (FAQ) section is designed to provide you with helpful answers to common queries. If you find that your questions aren’t fully addressed, don’t hesitate to reach out to us at (206) 588-6392. Our team is here to support you and discuss your unique family situation.
What services does your home health agency offer?
Our home health agency provides a comprehensive range of services tailored to meet the unique needs of each client. In addition to skilled nursing care, physical therapy, occupational therapy, and speech therapy, we specialize in wound care, medication management, dementia care, and other specialized nursing services.
How do I know if I or my loved one qualifies for home health services?
Eligibility for home health services is determined based on individual needs and specific criteria. Individuals may qualify if they need assistance with Activities of Daily Living (ADLs), transitioning out of rehabilitation facilities, prefer to age at home and require a companion to assist with everyday living as they age, or have been discharged from the hospital following surgeries or similar medical procedures. Other factors such as medical conditions or disabilities may also affect eligibility.
Are your caregivers licensed, trained, insured, and bonded?
Yes, all caregivers employed by our agency are licensed, certified, insured, and bonded. They undergo rigorous training to ensure they meet the highest standards of care. We carefully screen and select caregivers who are experienced, compassionate, and dedicated to providing exceptional care to our clients.
How does billing and insurance work for home health services?
Our agency primarily operates on a private pay basis and accepts long-term care insurance. Clients benefit from direct invoicing and can conveniently utilize our in-house user-friendly payment portal. Additionally, we offer AutoPay options through ACH (Automated Clearing House), enabling recurring electronic fund transfers. For further information regarding payment options and insurance coverage, please feel free to reach out to our office.
What areas do you serve in Washington?
We proudly serve clients throughout King, Pierce, and Snohomish counties, including Seattle, Bellevue, Tacoma, Everett, Renton, Kent, Federal Way, and Kirkland. We specialize in home health care in Seattle WA and surrounding areas, providing quality care in the comfort of our clients’ homes.
How soon can services begin once I contact your agency?
We understand the urgency of providing care to those in need. Once you contact our agency, we will work quickly to assess your needs and develop a personalized care plan. Services can typically begin within a few days, depending on availability and scheduling.
Can I request a specific caregiver for myself or my loved one?
Yes, we strive to accommodate your preferences whenever possible. While we cannot always guarantee the availability of a specific caregiver, we are committed to matching you with someone who meets your needs and preferences to the best of our ability.
Will we have the same caregiver for my loved one?
Consistency in caregiving is paramount, and it’s a priority we hold dear. Over the years, it’s been this dedication to consistency that has set us apart as an agency. We strive for consistent caregiver rotations to ensure that your loved one receives the continuity of care they deserve. While we cannot always guarantee the availability of a specific caregiver, we are committed to matching you with someone who meets your needs and preferences to the best of our ability.
How often will a caregiver visit my home?
The frequency of caregiver visits will depend on your care plan and needs. Our team will work with you to determine the appropriate schedule, which may range from a few hours a week to daily visits, as needed.
How can I schedule an assessment or learn more about your services?
To schedule an assessment or inquire about our services, please contact our office at (206) 588-6392 or fill out our contact form. Our friendly staff will be happy to assist you and answer any additional questions you may have.
